Shipping policy
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
PROCESSING TIME FOR ORDERS
All store orders are shipped in accordance to order date and it can take a minimum of 1-2 business days, with a maximum of 10 business days to receive tracking information!
SHIPPING TIMELINE FOR STORE ORDERS
The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US & International destinations may vary depending on the weight and type of mailing service selected. Store orders will get shipped accordingly depending on the mailing service you chose for your order.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from harasupply.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If your tracking information shows that your package was delivered, but you can’t find it: Within 24 hours of expected delivery, please do the following actions & measures stated below:
If you have completed all of these appropriate measures, please submit a claim with the carrier that delivered the package. Once the claim has been submitted, please email us at contact@harasupply.com
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
Hara reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history
- An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Hara reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
TEXTING DISCLAIMER
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.